These Terms of Service (“Terms”) govern your use of Quova AI, including quova.ai and app.quova.ai (the “Service”), operated by JJLabsio, a sole proprietorship in the Republic of Korea. By creating an account or using the Service, you agree to these Terms. If you use Quova on behalf of a business, you confirm that you have authority to bind that business.
Operator: JJLabsio (제이제이랩스아이오)
Business registration number: 836-64-00736
Address: 211-4 Omok-ro, Yangcheon-gu, Seoul, Republic of Korea
Contact: support@quova.ai
1. The Service
Quova AI is an AI visibility analytics service. It tracks prompts, retrieves ChatGPT responses and cited sources, and analyzes how brands appear and are recommended. The platforms and features available may change as we develop the Service. Reports reflect collected responses at particular times; they do not guarantee future AI answers, brand visibility, recommendations, or business outcomes.
2. Eligibility and Accounts
- You must be at least 18 years old, or the age of legal majority where you live if that age is higher.
- Sign-in is currently provided through Google. You may use a personal email account; a company email address is not required.
- Provide accurate account information, keep your sign-in method secure, and promptly contact us if you suspect unauthorized use.
- You are responsible for activity under your account except to the extent it results from our failure to apply reasonable security measures or cannot legally be assigned to you.
3. Your Content and Service Results
You retain your rights to the brand information, website information, prompts, and other materials that you submit (“Customer Content”). You grant us permission to host, transmit, and process Customer Content only as needed to provide, secure, and support the Service and comply with law. The Privacy Policy explains how this information is handled.
Quova’s reports and analysis are provided for your use with the Service. Third-party AI responses and citations may be inaccurate, incomplete, unavailable, or different from responses a person receives directly. You are responsible for reviewing results before relying on them. The Service is not legal, financial, or professional advice.
4. Acceptable Use
You may not:
- Use the Service in violation of law or another person’s rights.
- Submit information you are not authorized to provide or sensitive personal information about another person.
- Interfere with the Service, bypass access controls or usage limits, or probe its systems without authorization.
- Reverse engineer or copy the Service except where applicable law does not allow that restriction.
- Use automated access beyond the Service’s intended functions or resell the Service without our written permission.
5. Free Trial, Subscriptions, and Payments
5.1 Free trial
Each available plan includes a 7-day free trial with a limit of up to 30 prompts. A valid payment method is required to start the trial. When you start it, you authorize Polar to charge the plan price shown at checkout when the trial ends unless you cancel before the trial expires. If you cancel before the trial ends, the paid subscription will not start and you will not be charged for that plan.
5.2 Recurring charges
After the trial, the selected plan renews for the billing interval shown at checkout until canceled. Charges are made in advance through Polar. The price, currency, billing interval, and applicable taxes are shown during checkout or in the customer billing portal.
5.3 Cancellation and refunds
You can manage or cancel a subscription through the Polar customer portal. A cancellation stops the next renewal; access continues through the end of the period already paid for. We do not provide prorated refunds for a partially used billing period, except where applicable law requires otherwise. This does not limit any mandatory consumer cancellation or withdrawal right that applies to you.
If you are a consumer with a statutory right to withdraw from an online service contract, that right remains available under the rules of your jurisdiction. Contact support@quova.ai to exercise a statutory right; we will handle any required refund in accordance with applicable law.
6. Intellectual Property
Quova AI and its software, design, and branding are owned by JJLabsio or its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your internal business or personal purposes while your account is active. You may not remove proprietary notices or use Quova branding without permission.
7. Third-Party Services
The Service depends on third-party providers, including Google, Bright Data, OpenAI, Polar, and infrastructure providers. Their services may be subject to separate terms and privacy notices. We are not responsible for third-party services outside our reasonable control. If a third-party service changes or becomes unavailable, parts of Quova may be delayed or unavailable.
8. Availability and Changes
We may update, suspend, or discontinue part of the Service for maintenance, security, legal, or operational reasons. We will use reasonable efforts to give notice of material changes where practicable. We do not promise uninterrupted availability or a particular level of AI visibility or recommendation.
9. Suspension and Termination
You may stop using Quova and request account deletion by emailing support@quova.ai. We may suspend or terminate access if reasonably necessary to address a material breach, a security risk, nonpayment, or a legal requirement. Where practicable, we will explain the reason and provide an opportunity to resolve the issue.
After account deletion is confirmed, we delete associated service data within 30 days, except records that must be retained by law. See our Privacy Policy.
10. Disclaimers
To the extent permitted by law, the Service is provided on an “as available” basis. We do not warrant that third-party AI answers, citations, or analyses will be accurate, complete, uninterrupted, or suitable for a particular business decision. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.
11. Liability
To the extent permitted by applicable law, neither party is liable for indirect or consequential loss arising from use of the Service. Our total liability for claims relating to the Service will not exceed the fees you paid to us for the Service during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited, including liability for fraud, willful misconduct, or harm caused by negligence where local law prohibits the limit.
12. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Korea. Courts located in Seoul, Republic of Korea, will resolve disputes to the extent permitted by law. If you are a consumer, this clause does not deprive you of mandatory protections or a right to bring proceedings in a court available under the laws of your country.
Before filing a claim, please contact support@quova.ai so we can try to resolve the issue informally.
13. Changes to These Terms
We may revise these Terms. For material changes, we will provide notice through the Service or by email and state when the new Terms take effect. If you do not agree, stop using the Service before the effective date. Mandatory notice and consent rules continue to apply.
14. General
If a provision is unenforceable, the remaining provisions remain in effect to the extent permitted by law. We may assign these Terms as part of a transfer of the Service, subject to applicable law. These Terms and the Privacy Policy are the agreement between you and JJLabsio about the Service.
15. Contact
Questions about these Terms: support@quova.ai
JJLabsio (Quova AI), 211-4 Omok-ro, Yangcheon-gu, Seoul, Republic of Korea